We are looking for a high service standards person to join our Services team. As a Client Service Associate, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of our Business Lounge Centre for all of our in-house and external clients. You will also have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.

Responsibilities and Requirements:

  • Ensures that clients’ requests and demands are met to the best of your professional ability. This includes handling of inquiries, complaints and feedback.
  • Develop rapport and professional business relationships with fellow colleagues and clients
  •  A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk or Club Floor environment
  • Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
  • Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
  • Fluency in English and Japanese
  • Good telephone manner and ability to perform secretarial tasks under deadlines
  • Able to handle correspondences and inquiries
  • Knowledge of Microsoft Word, Excel, & PowerPoint
  • Able to work overtime occasionally
  • Accounting and Bookkeeping experience desired / not required